Privacy Policy

We are Sparkle and, Inc. with a registered address of 1-1-18, ISOBEDOORI, CHUO-KU CASABELLA KOKUSAI PLAZA BLDG. 707 KOBE, Hyogo 651-0084, Japan. This privacy policy explains how we handle and protect the personal information of individuals in relation to the use of all products, mobile applications, websites, courses, and digital solutions provided by Sparkle and (collectively, our "Services").

1. Information We Collect

We may collect the following information when you use our Services:

• User & Account ID: Platform ID, user nickname, and other information that identifies you as a user.
• Device Information: Device identification information, OS version, and hardware model used to access our Services.
• Location Information: General location data derived from your IP address or network.
• Usage & Progress Data: Performance statistics, activity logs, learning progress, and service preferences.
• Customer Communications: Emails, inquiries, or support requests sent to our team.

2. Collection Methods

We collect information directly provided by you when using our Services or contacting our support. Additionally, we may automatically collect technical usage information using cookies, analytics tools, or similar standard tracking technologies.

3. Use of Information

We use the collected information for the following specific purposes:

• To provide, operate, maintain, and improve our Services, websites, and products.
• To personalize and customize your experience within our Services.
• To provide customer support and respond to your inquiries promptly.
• To send you necessary updates, technical notices, and administrative messages.
• To prevent fraudulent activities, copyright infringement, and unauthorized access to protect our rights.

4. Third-Party Services & Partner Networks

Our Services are designed for all ages, and we utilize third-party services (such as Google AdMob for advertising and Google Firebase for analytics/database solutions) to support our operations.

These third-party tools may automatically collect and process device identifiers, ad data, and usage statistics directly from your device under their own respective privacy policies.

Please note that Sparkle and cannot request these third-party networks (including Google) to delete or modify any data collected under their systems. Our ability to delete user data is strictly limited to the personal information stored directly within our own managed databases.

5. Data Security

We implement industry-standard technical and organizational security measures (including SSL encryption and secure server environments) to protect your personal information from unauthorized access, loss, alteration, or disclosure. However, please note that no transmission of data over the internet can be guaranteed to be 100% secure.

6. Data Retention

We retain your personal information only as long as necessary to provide you with our Services and fulfill the purposes outlined in this Privacy Policy, or to comply with our legal obligations and resolve disputes. When the information is no longer required, we will safely delete or anonymize it.

7. Your Rights (For EU/US Users)

Depending on your location (such as the EU under GDPR or California under CCPA), you have certain rights regarding your personal information, including the right to request access to or erasure of your personal data.

If you request data deletion, we will promptly delete all of your personal data stored within our own managed databases.

Children's Privacy (For All-Ages Services)

Our Services are designed for a general audience of all ages. Because we do not implement active age-verification systems within our Services, we cannot automatically identify or verify whether a user is under the age of 13 (or 16 in certain jurisdictions).

If we inadvertently collect personal information from a child under the required age within our own databases, we will take steps to delete that information immediately upon notification.

However, we cannot request the deletion of any data collected directly by third-party advertising or analytics networks (such as Google AdMob). If you wish to request data deletion from those services, please contact those third-party providers directly.

Contact Us

If you have any questions about this Privacy Policy, or if you wish to request the deletion of your personal data stored in our databases, please contact us: